No matter the size or type of business, QuickBooks's payroll functionality is crucial to ensuring timely and accurate payment of employees. Unfortunately, payroll is also more prone to mistakes than other QuickBooks functions, and a simple oversight can have far-reaching consequences for your payroll processes. For example, when updating Maintenance Release,
Critical Fixes, Essentials, or Payroll tax tables in the Update QuickBooks Desktop window, you may get QuickBooks Error 15222, which is not common but difficult to fix. If you're having trouble with QuickBooks and getting the error message "Error Code: 15222," you may quickly resolve the problem by following the instructions in this article.
You must be wondering how to resolve QuickBooks error 15222. The 15xxx series of errors is a well-known subset of problems with QuickBooks, and it manifests itself when the user attempts to install the most recent payroll updates for their device.
The most common cause of this problem is an incorrect configuration of Internet Explorer, while other possible reasons exist. Eventually, when
the situation arises, the update fails to finish correctly, which in turn causes more issues to occur. In extreme cases, your device can simply cease responding to your commands or refuse to boot up the next time you try to use it.
Reasons behind QuickBooks Error 15222
The most common cause of QuickBooks error 15222 is invalid or missing digital signature certificates in the web browser. Below is a list of other potential reasons for QuickBooks Desktop issue 15222.
Outdated versions of the QuickBooks Desktop software, such as 2015 and earlier.
Error 15222 occurs when QuickBooks cannot connect to the internet because of system security measures such as antivirus, firewall, anti-malware, and anti-spyware software.
You have probably switched from Internet
Explorer to another browser like Firefox or Safari as your primary browser.
This Windows session does not have the user registered as an administrator.
Another common cause of QuickBooks payroll update error 15222 is an incorrect Windows computer date/time.
How to Troubleshoot QuickBooks Error 15222?
Activate Digital Signature in IE
The purpose of a digital signature is to ensure that a given application is legitimate. For example, if QuickBooks Desktop's digital signature is invalid, it won't be able to get the latest patches from the Intuit update server.
If you want to access QuickBooks with Windows File Explorer, navigate to C: Program Files/ IntuitQuickBooks.
If you're using QuickBooks, you can find the exe file by browsing to the appropriate location.
When you right-click on the exe file, you can access its settings.
You may find a list of signatures in the Digital Signature
To view the digital signature details for Intuit Inc., click the button shown.
To see the certificate, choose it from the Di
gital Signature Details window and then click View Certificate.
Select Install Certificate from the Certificate window's actions menu.
Keep selecting Next until the Finish button appears.
Select Final and reboot the computer.
Make another attempt to update QuickBooks.
Adding QuickBooks to the Exclusion List for Security Programs
Adding QuickBooks processes and domains to the list of exceptions in the security program settings could alleviate any concerns that problem 15222 is caused by a security program's stance on the software's use.
If you use one, you must add the following domains to the external firewall's exception settings.
com
exe
com
com
exe
Make Your Preferred Browser the Default
QuickBooks Desktop connects to the internet via Internet Explorer's default configurations. On the contrary, if you don't use Internet Explorer as your regular browser, QuickBooks may need help downloading the updates.
Launch Internet Explorer, then go to the Menu bar and choose Tools, followed by Internet Options to make it your default browser.
To set a program as the default, select it from the Programs menu and click Make Default.
The last step is to click OK and then restart the QuickBooks update.
Use QuickBooks File Doctor to Fix the Problem
The QuickBooks File Doctor is an excellent program for fixing common problems with company files and networks.
Navigate to where you stored downloads, and double-click the QuickBooksToolHub.exe file to launch the installer.
The software can only be installed if you accept the license terms and conditions.
For the installation to continue, please click Next.
To access the QuickBooks Desktop Tool Hub after its installation, double-click the shortcut that has been added to your desktop.
Click the Program Issues button and then choose to Run the QuickBooks File Doctor.
Then, choose "Repair the file for your existing version of QuickBooks" and proceed.
If the "QuickBooks Major Upgrade Error 15222" still appears after the file repair procedure is finished, then the upgrade will likely fail.
Check your internet connection if you still see QuickBooks Error 15222 after trying these solutions. Get in touch with an IT expert for assistance if you're having problems connecting to the internet.
Final Words
We have seen how to resolve QuickBooks error 15222. Intuit QuickBooks and its add-ons are prone to error messages in the 15XXX series whenever updates are attempted. There are several causes of QuickBooks Update Error 15222, the most common of which is that QuickBooks cannot connect to the internet to download the updated files. Different error messages may appear depending on your specific error code.
Payroll and other QuickBooks online services require a current version of QuickBooks Desktop to get updates. Ensure you're not running an out-of-date version of QuickBooks to avoid problems.
However, if a user still faces the QuickBooks error 15222, it is suggested to contact the 24/7 QuickBooks errors support team at +1-800-615-2347.
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